Frequently asked questions

You've got questions. We've got answers :)

How do I purchase a tutorial?

Go to the tutorial page and browse the tutorials. If you see something you like you can click on the 'purchase now' button.

How do I earn continuing education points?

When you purchase your Music Therapy Online tutorial you will receive a completion certificate for download with your tutorial. Submit this certificate to your continuing education program to contribute to your ongoing registration.

When you complete your bonus credit activities you will need to submit those directly to your online CPD portal, CMTE committee or with your regular submission to your registration committee. All our tutorials come with bonus credit options which are eligible for continuing education points.

Do I receive a certificate when I complete the tutorial?

Yes, you certainly do! You will automatically receive a certificate once you finish watching the tutorials. For verification of your bonus content activities please see your TUTORIAL SUMMARY & SUBMISSION INFO for specific information on claiming your CMTE/CPD credits.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Why haven't I received my certificate?

You'll need to watch ALL of the video's before you can receive your certificate.

I'm from the US/Canada, what CBMT domains are covered in this tutorial?

Scroll down to see which CBMT board certified domains you can use to submit this activity for CBMT credits.

What if I have tech issues?

If you have a problem seeing or hearing your tutorial then it may be browser related. Try logging in again or trying a new browser as this usually works. You may need to clear your browser cache and cookies.

If you have any tech issues then please get in touch at jacinta@musictherapyonline.org so we can help you out. We want our tutorials to be easily available and accessible.

How can I contact you?

Email us at jacinta@musictherapyonline.org
or get in touch through Facebook